Refund policy

Returns & Refunds Policy

Because all of our prints are made to order, we generally do not accept returns or exchanges for change of mind.

However, if there is an issue with your order, we’ll always do our best to put it right.

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Damaged or faulty items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photos of the damage or fault

Once reviewed, we will offer:

• A replacement print, or

• A refund, where appropriate

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Incorrect items

If you receive the wrong print or size, please contact us within 48 hours of delivery and we will resolve the issue as quickly as possible.

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Custom and made-to-order items

All of our prints are produced to order. For this reason, we cannot accept returns for:

• Change of mind

• Incorrect size selected

• Incorrect paper selected

• Cropping or composition issues caused by the supplied file

If you’re unsure about size, paper, or file setup, we strongly recommend contacting us before placing your order.

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Colour and appearance

Please note:

• Colours may vary slightly between screens and printed results

• Fine art papers have natural texture and variation

These differences are normal and are not considered faults.

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Refunds

If a refund is approved:

• Refunds will be issued to the original payment method

• Processing time depends on your payment provider

Shipping costs are non-refundable unless the item is faulty.

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Contact us

If you have any issues with your order, please contact us at:

Email: tekalookco@gmail.com

We aim to respond within 1–2 working days.